DOC SOC-004 · REV B
Data Deletion
1. Data inventory
| Data | Where it lives |
|---|---|
| OAuth and business-system-user tokens (Meta, Instagram, WhatsApp, Google, TikTok) | flat JSON on your own device (self-host) or in your workspace (hosted) |
| Meta Platform data (Page, Instagram, ad-account, WABA and phone identifiers; profile, media, comment, message, webhook, insight, template, ad-draft and campaign metadata) | your own device (self-host) or the isolated hosted workspace that enabled the feature |
| Generated media (scripts, storyboards, videos) | your own disk |
| Run, mission, and schedule records | flat JSON on your own device or in your workspace |
| This website | nothing: no accounts, no analytics, no cookies |
2. Deletion steps
- Revoke the app's platform access. Instagram: Settings > Security > Apps and websites > remove Socheli. Facebook: Settings > Apps and Websites > remove. Google: myaccount.google.com/permissions > remove access. This immediately invalidates the stored tokens.
- Delete the local data. Self-hosted Socheli keeps everything under one folder. Deleting it removes all tokens, runs, schedules, and records:
rm -rf <your-socheli-directory>/data
Deletion is immediate and entirely under your control. There is no copy elsewhere. - Hosted workspaces. If you use a Socheli-hosted workspace, email contact@socheli.com from the account's contact address with the subject "Data deletion request". We complete deletion of all workspace data, including connected-account tokens, within 30 days and confirm by reply.
3. Meta data deletion
This page serves as Socheli's data deletion instructions URL for Meta platform integrations. Facebook Page, Instagram, Ads, and WhatsApp data accessed by Socheli is limited to the features the customer enables and is stored as described in section 1.
When Meta sends Socheli a valid signed deauthorization or user-data-deletion request, Socheli immediately removes the matching connection credentials and corresponding Meta-derived comments, direct messages, insights, ad records, or WhatsApp inbox records. Meta receives an opaque confirmation code and public completion-status URL; the status record contains no Meta user identifier, access token, message, or customer content. Removing Socheli in Meta's Apps and Websites or Business Integrations settings also stops further API access.
Manual hosted-workspace requests submitted through the steps above are completed within 30 days.
4. Data we never hold
For self-hosted use there is no Socheli server holding your content: tokens, media, and records exist only on your own devices. Step 2 above is the complete deletion.
5. Contact
contact@socheli.com. Deletion requests are answered within 30 days.